Refund Policy

The Refund Policy of madewellsale.it.com formulates standardized refund rules for all order return and refund scenarios, protecting the legitimate shopping rights and interests of every customer. All refund services on our platform are transparent, efficient and compliant, covering return conditions, refund cycle and processing standards.

Return Eligibility & Time Limit

We support a 60-day free return service for all products purchased on madewellsale.it.com. Customers can initiate a return application within 60 days from the date of receiving the goods if they are not satisfied with the products, encounter product quality problems or need to replace styles. All eligible returns enjoy free return shipping service, and customers do not need to bear any return logistics costs.

Return Product Requirements

To ensure the smooth processing of refund applications, the returned products must be kept in unused, undamaged and original condition, with complete original tags, packaging and accessories attached. Products damaged by human factors, worn products or products with missing original accessories will not be eligible for free return and refund services. We will verify the product status after receiving the returned goods.

Refund Processing Cycle

After our warehouse receives and successfully verifies the returned products, we will complete the review and initiate the refund procedure within the specified time. The entire refund processing cycle is 5 to 10 business days. The refund will be returned to the original payment account used for order payment. The specific arrival time of the fund shall be subject to the processing rules of the customer’s payment institution.

Non-Refundable Scenarios

In addition to the non-compliant return products specified above, orders that have exceeded the 60-day return period, products damaged due to personal improper storage and use, and customized products not sold on a regular basis will not be supported for return and refund. We will clearly inform customers of the review results for all invalid refund applications.

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